4

FAQ

Last Update 2 months ago

How do I start the tournament? Why is one of my attendees not showing up in the bracket? How do I add an event to my tournament page? How can I delete/cancel my tournament?

Why is one of my attendees not showing up in the bracket?

Mahone

Last Update 2 months ago

The easiest way to add a missing attendee into bracket is to edit the Direct Entrants in Bracket Setup:

  1. In your tournament's admin page, go to Bracket Setup

  2. Click on Entrants for your desired phase

  3. Click Edit next to Direct Entrants:

Find the missing attendee and add them into bracket:

There are several reasons why an attendee would be missing from bracket:

  • The attendee isn't registered. Go to the Attendees tab in start.gg admin and confirm if the attendee is registered.

  • The "Automatically add entrants as they are added to the event" box wasn't checked when the attendee registered. Make sure this box is checked in the phase you want attendees to be automatically entered into.

The phase wasn't specified when the entrant was added. Make sure the correct phase is selected when adding an attendee using Bulk Add or the Add Attendee button.